Reference

Privacy Policy for Your tolejitu Account

Our tolejitu Privacy Policy explains how we collect, use and protect details linked to your account, device and wallet activity.

Account dataWallet recordsDevice controlsYour contact rights
tolejitu Privacy Policy for Your tolejitu Account
CONTACT THE DESK

Privacy Help for Login and Wallet Questions

A clear contact route helps you resolve a privacy question without sending sensitive wallet credentials.

Account requests Ask us to access, correct or delete personal details through the account support route.
Wallet records For a DANA, OVO, GoPay or QRIS privacy query, add the transaction reference and…
Login device If a phone, browser or login alert looks unfamiliar, contact support from your account…
DATA CONTROL ROOM

What We Keep, Protect and Change

Our handling process separates account identity, payment references and device signals so each request can be checked against the right record.

Account records

We use your phone number and verification status to create the account, protect login recovery and confirm that a privacy request comes from the account holder. We do not ask for your wallet password.

Payment references

DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity may produce references used to reconcile a transaction. We keep the reference and status needed for support, security and required records.

Cookies and devices

Cookies and device signals help keep a signed-in session connected to the correct account and help us detect unusual access. You can clear browser cookies, though this may require another login check.

Account security

A phone verification step may be required before account access or a profile change. If your device changes, we may compare login signals with prior activity to reduce unauthorised account use.

Retention period

We retain account, support and payment records only for the period needed for the stated purpose, security checks or legal duties. When a record is no longer needed, we remove or anonymise it.

Your requests

You can ask for a copy, correction, deletion or clarification of personal data through support. We may verify your identity first, then explain any record that must remain for security or legal reasons.

Privacy Policy Questions About DANA Access

These answers address the questions we expect when you check the Privacy Policy before opening an account. They cover the data connected with login, phone verification, cookies, wallet references and requests for changes. If your situation is not covered, use the support path in your account area and mention whether your question concerns DANA, QRIS, a device or a profile record.

It covers personal data connected with your account, phone verification, login activity, device signals, cookies, support requests and payment references. It explains why we use those records, how we protect them and how you can request access or changes.

No. We use payment references and status details to match a DANA or OVO transaction with your account, but we do not need your wallet password. Never include a wallet password in a support request or privacy message.

Phone verification helps connect a request to the correct account and supports login recovery and profile changes. We may ask for this check before releasing account data, changing your phone number or handling a device-related security concern.

Yes. Contact us through the account support route with your registered phone number and a clear request for access or correction. We may verify your identity first, then provide the relevant record or explain the correction process.

Cookies help keep your browser session linked to the correct account and support security checks. You can clear or restrict them in your browser settings, but doing so may sign you out or require another phone verification step.

We keep payment references, account records and support history for as long as needed for reconciliation, security, the stated purpose or legal duties. After that period, records are removed or anonymised where practical.

You can send a deletion request through support with your registered contact details. We will check the request and explain what can be removed. Some records may need to remain for security, payment reconciliation or legal duties where local law permits.